Safe and Responsible Gaming

At 356ace, responsible gaming — keep the fun within limits

We believe entertainment should always stay in control. 356ace provides you with all the tools you need for a safe, mindful, and enjoyable gaming experience.

21+

For players aged 21
and above only

Responsible Gaming — why it matters

Online gaming and betting is an entertainment activity — it should never be a primary source of income. At 356ace, we want every player to stay happy, informed, and safe. We believe that building responsible gaming habits makes the overall experience more enjoyable.

Thousands of players across Bangladesh enjoy cricket betting, slots, and casino games on 356ace every day. We want to make sure that enjoyment never turns into a problem. That is why our platform offers tools such as deposit limits, time limits, self-exclusion, and more.

Remember — gambling is for entertainment. Placing more bets in an attempt to recover lost money is a dangerous habit. If you ever feel like you are losing control over your play, contact our 24/7 live chat support right away.

Core Principles

For players aged 21 and above only
Only bet within your means
Do not chase losses
Take regular breaks and keep track of your time
Do not hesitate to seek professional help when needed

Our tools for safe gaming

Every player at 356ace has access to the following control tools, available at any time from account settings.

Deposit Limit

Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. A 72-hour cooldown is required to increase a limit.

Daily limit Weekly limit

Time-Out

Temporarily close your account for a set period — 1 day, 1 week, or 1 month. During a time-out, you will not be able to log in or play any games.

1 day 1 week 1 month

Self-Exclusion

Choose self-exclusion for a longer break. You can close your account for 6 months, 1 year, or permanently. This is a significant step — it takes effect as soon as it is activated.

6 months 1 year Permanent

Session Reminder

At set intervals, the app will remind you how long you have been playing. This awareness helps you take breaks and maintain a balanced lifestyle.

30 minutes 1 hour

Bet Limit

Set a maximum amount for a single bet. This helps control the urge to place large bets on impulse and keeps your bankroll protected.

Single bet limit

Account Closure

If for any reason you want to stop gaming entirely, contact our support team. You can request permanent account closure via 24/7 live chat.

Permanent closure 24/7 support

Warning signs of problem gaming

If you notice any of the following signs in yourself, take action immediately. Early awareness is the best protection.

Remember — acknowledging a problem is not a sign of weakness; it is an act of courage. Our support team is always here for you.

Placing more bets to try to recover lost money

Increasing your bet amount in an attempt to make up for losses is a dangerous behaviour that can quickly lead to much larger losses.

Spending more time and money than planned

If you consistently end up spending far more time or money than you intended each session, that is a warning sign.

Hiding your gaming from family and friends

Lying to or concealing your gaming habits from loved ones is an indication of a problem.

Gaming with emergency funds or borrowed money

If you are spending money meant for bills, household expenses, or other essential costs on gaming, seek help immediately.

Feeling restless or anxious when not gaming

If not being able to play causes mental discomfort, restlessness, or irritability, that is a sign of dependency.

Play for fun, not for income

Gaming at 356ace is purely for enjoyment. Set a fixed budget — one that you can afford to lose without it affecting your life. Never assume you are guaranteed to win next time.

Healthy habits for responsible gaming

Following these simple steps will keep gaming enjoyable at all times and prevent any problems from arising.

Set your budget in advance

Decide beforehand how much you will spend on gaming each week or month. Do not go beyond that limit.

Use a timer

Set an alarm or timer. When the time is up, stop gaming — regardless of the outcome.

Avoid gaming when you are in a bad mood

If you are feeling down, stressed, or tired, it is wise not to play. Your ability to make good decisions is reduced in that state.

Do not play under the influence of alcohol or medication

Gaming while under the influence impairs your decision-making and can lead to unexpected losses.

Find other entertainment beyond gaming

Spend time with family, read books, play sports. A varied lifestyle reduces dependence on gaming.

Withdraw your winnings

Make a habit of withdrawing a portion of your winnings. Betting everything back increases the likelihood of losses over the long run.

Let a loved one know

Tell a family member or trusted friend that you enjoy online gaming. Being open about it helps prevent problems.

Evaluate yourself regularly

Once a month, ask yourself — is gaming having a positive or negative effect on your life? Honest self-assessment is the best protection.

Need help? We are here

Whenever you feel something is wrong, reach out to us. Asking for help takes courage.

24/7 Live Chat

Talk directly with our Bangla-speaking support team at any time. All assistance is provided in complete confidence.

Email Support

Email us for more detailed issues. Our team will resolve your concern promptly.
[email protected]

Account Settings

After logging in, you can set deposit limits, time-outs, and self-exclusion directly from your account settings.

FAQ Page

Answers to common questions about responsible gaming are available on our detailed FAQ page. Check it out for quick solutions.

Responsible Gaming FAQs

Answers to the most frequently asked questions about responsible gaming are provided below.

After logging in, go to your account settings and find the "Responsible Gaming" section. There you will find options to set daily, weekly, and monthly deposit limits separately. Once a limit is set, it takes effect immediately. If you have any trouble, let us know via our 24/7 live chat support.

It is not possible to reactivate your account before the self-exclusion period ends. Once the period expires, you will need to take deliberate steps to reactivate it — it does not reopen automatically. For permanent exclusion, there is no option to reactivate the account. This decision should be made carefully.

Some common signs are: spending beyond your budget, placing more bets to try to recover lost money, lying about your gaming, tension in relationships with loved ones, playing for long periods while skipping sleep or meals, and feeling restless when you cannot play. If you notice even one of these signs, please contact us.

No. 356ace is only for adults aged 21 and above. Age verification is carried out at the time of registration. Accounts belonging to underage users will be closed immediately and any withdrawals will be cancelled. If you believe someone underage is using the site, please let us know.

A time-out is a short-term break — typically from 1 day up to 4 weeks. It is suitable for a temporary rest. Self-exclusion is a longer-term measure — for stepping away from gaming for 6 months or permanently. If you feel you are losing control over your play, self-exclusion is the right step.

Yes. Reducing a deposit limit or setting a new one takes effect straight away. However, if you want to increase an existing limit, a cooldown period applies — typically 72 hours. This rule protects you from raising your limit on an impulse.

Enjoy gaming responsibly

We are always ready to ensure a safe and enjoyable gaming experience at 356ace. Whether you play cricket betting, slots, or casino games — enjoy it with awareness.

If you run into trouble, contact our 24/7 live chat. We are always here for you.