356ace Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") form a legal agreement between users ("member" or "user") of the 356ace platform and all its services, and 356ace. By browsing this website, opening an account, or using any service, you are considered to have fully accepted these terms.

356ace is an online casino and sports betting platform that provides entertainment gaming services for Bangladeshi players. The platform offers full support in Bengali and allows transactions through Bangladeshi payment methods.

356ace reserves the right to change, add to, or cancel these terms at any time. Continued use of the platform after updated terms are published will be taken as your acceptance of the updated terms.

2. Account Registration and Personal Information

Registering a personal account is required to enjoy the full services of the 356ace platform. The following applies at the time of registration:

2.1 Registration Process

• Each user may open only one account. Multiple accounts are prohibited.
• All information provided at the time of registration must be accurate, complete, and current.
• Providing false information may result in the immediate closure of the account and forfeiture of deposited funds.
• If any account information changes, it must be updated without delay.

2.2 Identity Verification (KYC)

356ace may request the necessary documents for identity verification at any time. Withdrawals may be temporarily suspended until verification is complete. The following documents may generally be required:

• National ID Card (NID) or Passport
• Mobile banking account verification
• Bank account statement (where applicable)

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. The account holder is responsible for all activity carried out from the account. If you suspect any unauthorized access, you must notify the support team immediately.

3. Age Limit and Eligibility

Registration of accounts by minors is strictly prohibited. Providing false information about age will result in cancellation of the account and forfeiture of associated funds. 356ace is committed to child protection and takes the highest precautions to protect minors.

In addition, the following individuals may not open a 356ace account:

• Those whose previous accounts were closed due to fraud or policy violations
• Those who have enrolled in a Self-Exclusion program
• Those whose accounts would be managed by a third party

4. Deposit and Withdrawal Policy

4.1 Deposit

The following payment methods are accepted for depositing funds on the 356ace platform:

• bKash
• Nagad
• Rocket
• Bank Transfer

Deposited funds must be sent only from your own payment account. Deposits made through a third party are strictly prohibited. 356ace reserves the right to verify suspicious transactions.

4.2 Withdrawal

The following conditions apply to withdrawals:

• Withdrawals will only be made to the same method and same account used for the deposit.
• If identity verification (KYC) is not completed, the withdrawal process may be delayed.
• Bonus funds cannot be withdrawn until the bonus wagering requirements have been met.
• For unusual or suspicious withdrawals, 356ace may carry out additional verification.

Processing times may occasionally be longer due to technical issues or banking system delays. 356ace is not responsible for such delays.

5. Bonus and Promotion Terms

5.1 Welcome Bonus

New members may receive a 200% bonus on their first deposit, up to a maximum of ৳15,000.

• Example 1: Deposit ৳1,000 and receive a ৳2,000 bonus — total balance ৳3,000.
• Example 2: Deposit ৳16,000 and receive a ৳15,000 bonus — total balance ৳31,000.

5.2 General Bonus Rules

• A bonus offer applies only once per member, household, or IP address.
• Bonus funds cannot be transferred to another account.
• There may be a specific time limit for claiming a bonus — see the details of each offer.
• Free bets or bonus balance cannot be withdrawn before the wagering requirement is met.
• If bonuses are misused through multiple accounts, all accounts will be cancelled.
• 356ace reserves the right to change or cancel any bonus offer at any time.

5.3 VIP Program

356ace has four VIP tiers — each tier comes with weekly cashback and special benefits:

• Bronze: Up to 0.3% cashback per week
• Silver: Up to 0.6% cashback per week
• Gold: Up to 0.9% cashback per week
• Platinum: Up to 1.2% cashback per week

Tier upgrades are determined based on player activity and participation. Separate wagering requirements may apply to cashback funds.

6. Gaming Rules

The following rules must be followed when playing on the 356ace platform:

6.1 General Gaming Policy

• Each game has its own rules and procedures — please make sure you understand them fully before playing.
• If a game is interrupted due to a technical error, 356ace will cancel the round and refund the bet where applicable.
• If there is any dispute over a result, the game provider's server logs will be considered final.
• Winnings obtained by exploiting software errors or bugs will not be considered valid.

6.2 Sports Betting

• If an event is cancelled after a bet has been accepted, the bet amount will generally be refunded.
• Bets placed before a match begins cannot be changed afterwards.
• In cases of suspected match fixing or corruption, 356ace reserves the right to void bets.

6.3 Live Casino

When participating in live casino games, respectful behaviour towards the dealer and other players is required. Use of abusive or harassing language may result in temporary or permanent cancellation of the account.

7. Prohibited Activities

The following activities are strictly prohibited and violations may result in account cancellation and forfeiture of funds:

• Multiple accounts: Operating more than one account under the same person's name.
• Money laundering: Attempting to clean funds from illegal sources through the platform.
• Bonus abuse: Claiming the same bonus offer through multiple accounts or identities.
• Fraudulent software: Using bots, scripts, or automation software.
• Collusion: Multiple players working together to gain an unfair advantage.
• Chargebacks: Filing false claims with a bank or payment provider for deposited funds.
• Hacking or manipulation: Attempting to access or alter the platform's systems without authorisation.
• Using a third party's account: Playing using someone else's account.

8. Account Suspension and Closure

8.1 Closure by 356ace

356ace may suspend or close an account without prior notice in the following circumstances:

• Violation of any clause in the terms and conditions
• Fraudulent or suspicious activity
• Providing false information
• Non-cooperation with identity verification
• The need to comply with legal or regulatory requirements

8.2 Closure by the Member

Any member may request to close their own account at any time. In this case, the opportunity to withdraw a valid balance (excluding bonuses) will be provided. An application for Self-Exclusion as part of responsible gaming may also be made. To learn more, visit the Responsible Gaming page.

9. Limitation of Liability

356ace will bear no responsibility in the following cases:

• If a game session is interrupted due to loss of internet connection or a technical issue.
• Losses caused by faults in third-party software or hardware.
• Unauthorized access resulting from insecure account management.
• Force majeure circumstances (natural disasters, cyber attacks, government directives, etc.).
• Incorrect offers or prices displayed due to unexpected technical errors.

356ace reserves the right to cancel any reward or bonus mistakenly awarded due to a technical error.

10. Privacy & Personal Information

356ace is committed to protecting the personal information of its users. To learn more about our full privacy policy, please read the Privacy Policy page.

A brief overview of our core principles on data management:

• Collected information is used solely for providing and improving our services.
• Personal information is not sold to third parties.
• Information may be shared with relevant authorities when required by legal obligation.
• All data is kept secure through SSL encryption.

11. Responsible Gaming

356ace believes that gaming is for entertainment only — not as a source of income. We have established a responsible gaming policy with the well-being of all our members in mind.

• A personal Deposit Limit can be set.
• A Cool-off Period can be applied to your own account.
• Through the Self-Exclusion program, your account can be completely suspended for a set period of time.
• For assistance with gaming-related concerns, contact us via 24/7 live chat.

For more information on responsible gaming, please read our Responsible Gaming page.

12. Changes to Terms & Conditions

356ace reserves the right to modify these terms and conditions at any time without prior notice. Updated terms will take effect from the date of publication. Members are advised to check this page regularly.

For significant changes, 356ace may provide notice to the registered email address or on the platform. If you do not agree with the updated terms, you may request that your account be closed.

13. Dispute Resolution

In the event of any dispute or complaint, please contact our support team first. We strive to resolve all valid complaints honestly and promptly.

13.1 Complaints Process

1. Submit your complaint via live chat or email and provide a detailed description.
2. Our team will review the complaint and gather the necessary information.
3. After investigation, you will be informed of the decision.
4. If you are not satisfied with the decision, you may appeal to senior management.

For disputes regarding game results, the game provider's server logs will be considered as final evidence.

14. Contact

If you have any questions or complaints regarding these terms and conditions, please get in touch with us:

• Live Chat: Support is available in Bengali 24 hours a day, 7 days a week.
• Email: [email protected]

Our support team is always ready to provide prompt and effective solutions to any queries.