356ace Privacy Policy

During registration and use of services on the 356ace platform, we may collect the following types of information:

1.1 Personal Identification Information

• Full name, date of birth, and national ID or passport number (for age verification and identity confirmation)
• Mobile number and email address
• Residential address
• Username and password you create (passwords are always stored in encrypted form)

1.2 Financial Information

• bKash, Nagad, or Rocket account number (used only to process transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Technical Information

• IP address, browser type and version
• Device information (operating system, hardware model)
• Session data, cookies, and log files
• Time and date of access

1.4 Gaming Activity Information

• Game play history, bet amounts, and results
• Bonus and promotion usage details
• Responsible gaming settings and self-exclusion information (if applicable)

We collect information in the following ways:

• Directly from you: During registration forms, account updates, deposit and withdrawal requests, and when contacting customer support.
• Automatically: Through cookies, web beacons, and similar technologies while you use our platform.
• From third parties: Confirmed transaction information through payment processors or fraud prevention services such as bKash, Nagad, or Rocket.

We use your information only for the following legitimate purposes:

• To complete account registration and identity verification
• To process deposit and withdrawal transactions
• To provide bonuses, promotions, and VIP benefits
• To ensure platform security and prevent fraud
• To provide 24/7 live chat support in Bengali
• To personalize the gaming experience and send relevant information
• To enforce responsible gaming policies and block access for minors (under 21)
• To fulfill legal obligations
• To conduct analysis and research for service improvement

356ace shares your personal information only in very limited circumstances:

4.1 Service Provider Partners

Information may be shared with selected third-party service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, fraud detection, and platform maintenance. These partners are bound by strict confidentiality agreements.

4.2 Legal Requirements

If a legal authority requests information through a valid order or directive, we may provide the necessary information to comply with our legal obligations.

4.3 Business Transfers

If there is a change in the ownership or business operations of 356ace (such as a merger or acquisition), your information may be transferred to the new entity. In such cases, we will notify you in advance.

4.4 Your Consent

For any sharing of information beyond the cases mentioned above, we will obtain your explicit consent beforehand.

The 356ace platform uses cookies and similar technologies. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Required for the core functioning of the platform. These cannot be disabled.
• Functionality cookies: To remember your preferences and language settings.
• Analytics cookies: To monitor and improve platform usage.
• Security cookies: For fraud detection and account protection.

You can control cookies by changing your browser settings, though this may affect some platform functionality.

To keep your personal and financial information secure, 356ace applies advanced technical and organizational security measures:

• SSL/TLS Encryption: All data transfers between your browser and our servers are protected by industry-standard SSL encryption.
• Password Hashing: Your password is never stored in plain text; it is secured using a strong cryptographic hashing algorithm.
• Access Controls: Only authorized personnel can access your information, and only for specific job-related purposes.
• Regular Security Audits: Regular security audits and penetration testing are conducted to identify system vulnerabilities.
• Data Center Security: Our servers meet high standards of physical and network security.
• Two-Factor Verification: Additional verification is in place for suspicious activity.

Please note that no transmission or storage of data over the internet can guarantee 100% security. We take every precaution, but keeping your account password confidential is also partly your responsibility.

We retain your information only for as long as it is needed:

• Active accounts: All information is retained for as long as your account remains active.
• Inactive accounts: If an account remains inactive for a long time, we may notify you and delete unnecessary information.
• Transaction records: Financial transaction data is retained for a specified period due to legal obligations.
• After account closure: If you wish to close your account, we will securely delete your information after the applicable legal retention period has been met.

You have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: You have the right to request correction of any inaccurate information.
• Right to erasure: In certain circumstances you may request that your information be deleted (though some data may need to be retained due to legal obligations).
• Right to restrict processing: In certain cases, the right to request that processing of your information be restricted.
• Right to withdraw consent: For information processed on the basis of consent, the right to withdraw that consent at any time.
• Right to object: The right to contact us if you have objections to how we process your information.

To exercise any of the above rights, please contact us directly.

The 356ace platform is strictly not for anyone under 21 years of age. We do not intentionally collect any information from minors. Age is verified at the time of registration.

If we become aware that a minor has opened an account, we will immediately delete that account and all associated information and permanently close the account.

Some third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming) integrate their services into our platform. These third-party providers have their own privacy policies. 356ace is not responsible for the data practices of these third parties.

When you visit the websites or apps of payment service providers (bKash, Nagad, Rocket) to carry out transactions, you will be subject to their privacy policies.

Your information may be processed on servers outside Bangladesh to operate 356ace services. In such cases we ensure that:

• Data transfers occur through secure and encrypted channels
• Third-party recipients have appropriate protective measures in place
• Protection of your information is ensured through contractual obligations

This privacy policy may be updated from time to time. If there are any significant changes, we will:

• Send a notification to your registered mobile number or email
• Notify you about the update when you log in to the platform
• Change the "Last Updated" date at the top of this page

If you continue to use the platform after changes are made, you will be considered to have given your consent to the updated policy. We therefore recommend reviewing this page regularly.